I'd like to change the bank account I've connected for VendorPay. What happens if I update it in the middle of a payment transfer?

Felicia -

You can change the bank account you've connected for VendorPay at any time. 

If you update your bank details while a payment is in the middle of transferring, that payment will not be disrupted. It will continue to transfer into the bank account that was connected at the time the payment transfer was initiated. Payments are always transferred into the bank account that was connected at the time the payment starts transferring. Learn how to update your VendorPay details here.

If the bank account that the payment is transferring into is closed and the bank no longer allows deposits to be made into it, the payment should end up failing. If it does fail, you'll be automatically notified via email. Once you've updated your bank account information, we can then re-try the payments. 

If a payment has been successfully deposited though, we're unable to direct it into a different bank account. We're also unable to redirect payments while they're in the process of transferring.

Please also note that if you connect a new bank account by manually inputting the routing and account numbers, it will need to be verified through a two-cent microdeposit. Learn more about the microdeposit verification process here.

 

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