Deactivate a Notary
We give you a lot of tools to manage your Notaries. Despite our best efforts, though, sometimes a Notary just doesn't work out. In instances where that has happened, we recommend that you deactivate them. When you deactivate a Notary, they will no longer appear in your automated searches and will not be assigned to orders. You can choose to deactivate a Notary for all clients or for a particular client.
To do so, click on Admin > Notaries to bring up the list of Notaries:
Use the search function to locate the Notary you would like to deactivate, then click on the Notary to bring up their profile page:
From the profile page, scroll to the bottom until you see the Status section.
Click Deactivate. The system will prompt you to provide a reason
If the reason for the deactivation is "I don't want to work with this notary," the system will allow you to deactivate them from all clients or on a client-by-client basis:
If you want to deactivate a notary from multiple (but not all) clients, make your first selection and click Continue:
Refresh the Notary's profile page, then look for the Client Deactivations section:
Click on view to confirm the client name is in the Client Deactivations list:
To deactivate the same Notary for the second client, click Deactivate again:
Then choose the next client:
Refresh the Notary's profile page, then click on view to confirm the client name is in the Client Deactivations list.
Repeat the process until you have deactivated the Notary for all requested clients.
Note: Deactivating a Notary will affect their Notary's score.
View all deactivated Notaries of a client
You can see all deactivated Notaries for a given client by visiting the client's profile page. To do so, click on Admin > Clients to bring up the list of clients:
Click on the client name to bring up its profile page:
On the profile page, navigate to the Preferred Notaries section:
Click on the Deactivation tab to bring up the list of deactivated Notaries for this client:
To activate a Notary for this client, click Activate.
Last updated: July 14, 2021