Below are the reasons why notaries are not automated to and appear as "Appt conflicted," "Unavailable," "Declined," "Skipped",
1. "Appt conflict"
If the status shows as "Appt conflict" this means they have another signing within 60 minutes of this signing. For example, if a notary is doing a signing at 10am the conflict window is from 9am - 11am. If you hover over the "Unavailable", a pop-up will explain why this is the case!
A notary would be "Unavailable" if they've turned on "Snooze" to temporarily opt out of receiving signing requests or if they have set themselves as "Out of office". When you hover over "Unavailable," the reason for this status will be explained:
A notary will show as "Declined" if they reply saying they will not take the signing.
If they have left a reason, we will reflect this when you hoover over "Declined":
A notary being "Skipped" means they already have 6 signings for the day.
5. "No commission"
A notary that shows as "No commission" is out of state.
In the example above, the city and zip code were tied to a Washington (WA) address. Yet, the state was input as California (CA). We pulled up a list of Washington (WA) notaries to match the zip code, yet when we went to contact them there was an error because the order has California (CA) listed as the state.
If a notary shows as Unreachable, it means the notary does not have a valid email address. This can sometimes happen if they send our emails to spam. By law, at a certain point we must remove them from out mailing list. If you see this on a notary profile, feel free to contact support.