A notary has a question about their payment - what do I do?
Redirect the notary to the Snapdocs Support team at email@example.com. We're happy to field all questions and concerns!
When do I mark an order as Canceled vs. Did Not Sign?
If a signing is not successful you will either need to mark the order as “Canceled” or “Did Not Sign”. Which action you take is dependant on whether or not the notary is owed a fee.
Mark an order Canceled when: the signing is not successful and no fee is owed to the notary. If an order is canceled you will not be charged a Snapdocs fee and the notary will not be paid through VendorPay.
Mark an order as Did Not Sign when the signing is not successful but a fee is owed to the notary. For example, an order for which you still need to pay the notary a print or trip fee. If the notary fee needs to be reduced, please make sure to reduce it on the order before marking it as ‘Did Not Sign’ to ensure the notary is paid the correct fee. You will not be charged the Snapdocs fee for orders marked as “Did Not Sign”.
When will a notary be paid for an order?
Once an order is completed and closed, Snapdocs will include the order in the next billing cycle. An order is complete if it has a signing status of "Completed" or "Did Not Sign."
What is the bi-monthly billing cycle?
Billing cycle 1
3rd: Snapdocs sends an invoice to companies for all orders closed before the first of the month
Two business days after the 3rd: Snapdocs charges for these orders
Billing cycle 2
18th: Snapdocs sends an invoice to companies for all orders closed before the 16th of the month
Two business days after the 18th: Snapdocs charges for these orders