With the Coronavirus/COVID-19 impacting many organizations, we want to share our approach and the actions we’re taking to ensure the continuity of the Snapdocs platform and our services during this time.
Every day, our internal team of company leaders are meeting to review the guidance issued by the CDC and local health authorities. We’re also closely monitoring comments, emails, and questions from all of our users about the spread of the virus and its potential impact on mortgage closings nationwide.
During this time, we want to assure you that the Snapdocs platform is still operating as it regularly does. Snapdocs’ technical infrastructure is 100% cloud-based and distributed with redundancy across multiple data centers. There should be no interruption to the platform, and we have business continuity and disaster recovery plans in place in the case that something does happen.
Additionally, we have operational infrastructure to support remote work for all employees. While our employees have always had the ability to work remotely, we have transitioned all of our employees to working from home at this time. Their safety and health is our number one priority.
We’re committed to continue providing the highest quality support and service to our customers. Although our team is operating entirely remote now, our users can expect the same support as before.
We understand that lenders, title companies, signing services, and notary signing agents may have more specific questions about how to navigate mortgage closings during the COVID-19 outbreak. For more detailed information, please take a look at the additional resources and answers that we’ve put together for all of our users:
- For lenders
- For Snapdocs Services customers
- For title and signing service platform customers
- For notary signing agents
Health and Safety Resources