Enhancements

Closings

• General
  • The audit trail will now record and display individual eSigning events for hybrid closings with multiple borrowers
  • Users can no longer delete documents after the closing status is marked as "closed"
  • Users who are associated to multiple companies will now only receive Snapdocs' branded emails
  • Users will now be able to request a notary for RON and Hybrid Closings with eNote
• Lenders
  • Lenders now have to ability to convert a Hybrid Closing to Wet Closing if the Signing Appointment is in the past
• Settlement Agents
  • We've updated the copy for the option to auto-populate the Settlement Office address to "Use my office address", to make it more clear what the option entails
  • We've removed the "available soon" text under the Send eSign Reminder option when the eSigning has not been unlocked, to avoid confusion
• RON
  • We've made it easier for the Consumer to attend their virtual signing via the "enter video call" button under the Signing Appointment section of their interface
• eNote
  • Settlement Agents who have permissions to create Closings, can now also create Hybrid Closings with eNote

Mobile Notary

• General
  • When a notary is requested from a closing, we will now send a feedback survey to the Consumer, after the order has been closed
• RON
  
  • We've removed the ability to edit the location on the Notary order for RON

  • We’ve updated the Notary order page for RON with the following details:

    • Changed “Signing Location” to be “Property Address” 

    • Updated the “Scanbacks” text in the Documents section to be “Not applicable for RON appointments”
    • The notarization method will be displayed as “Remote Online Notarization”
    • The scheduler will not be able to add documents to the order
    • The scheduler will be able to view the documents, but not be able to download the docs

Bug Fixes

Closings

• General
  • We've fixed an issue where the Lending team was not receiving the "Closing has been created" email
  • We've fixed an issue that incorrectly displayed the User's name in the navigation bar
  • We’ve fixed the issue with the eSign status section displaying incorrect information about the signing appointment
  • We’ve fixed the bug on Wet Closings, in which the “Lender package” status did not display correctly after the signing appointment was completed
  • We've fixed an intermittent issue where completed eSign docs were not auto-returning to the lender
  • We've fixed the issue where new Settlement Agents were receiving expired password links
• RON
  • We've fixed an issue with the Closing Create Form, so that only 5-digit zip codes will be accepted in the Property Address field
• eNote
  • We've fixed an issue where eNote documents were not being pushed to Encompass due to an unsupported file type

Snapdocs Schedulings

• General
  •  
  • We’ve fixed the issue with orders generated in error when the FedEx label had not been used or started tracking yet
  • We fixed an intermittent issue where users would be met with a random page of html text
  • We’ve fixed the issue in which the “Documents are available for download” email was sent to the scheduling company, even though there were no docs uploaded yet in the Closing