Lender Dashboard Improvements

We are adding two important features to the lender dashboard: Export closing and Bulk close files.

Export closing

Any lender user can export all of their closings by clicking on the “Export current view” button from the dashboard.

After the system has completed the export, it will send an email to the lender user, as shown in the following screenshot:

Bulk close files

Lender admins can close all qualified closings by clicking on Close files. The system will highlight which closings are qualified to be closed, as shown in the following screenshot:

To close those closings altogether, click Close files again. The system will display the following pop-up:

Click Continue to confirm.

A notification will display after all qualified closings have been closed successfully.

Note:

Closings that are qualified to be closed need to meet the following criteria:

• For wet closings:

  • The In-office singing is marked as complete.

• For hybrid and full eClosing:

  • The eSigning is marked as complete; and

  • The In-office singing is marked as complete.

Full Document Redraw

Redraws are a common occurrence for many of our lenders. Up to 50% of closings are subject to redraws, often with only a few documents in the package changing.

Using the redraw feature, the lenders can easily request a document redraw, as well as updating closing information without leaving their LOS.

Feature benefits

• Minimize the time it takes closers to order a redraw (only order redrawn documents).

• Ensure the settlement agent (or notary) gets the new redrawn documents.

• The settlement agent (or notary) only needs to print the redrawn documents.

• Individual redrawn documents are logged in Disclosure Tracking.

• If the consumer has not completed eSigning, their eSign package is updated with the redrawn documents.

• If the consumer has already eSigned, Snapdocs will notify them of the document change via email, and allow them to review the replaced documents.

How does it work?

After the system has processed the original documents, if needed, the lender can send the documents that need to be updated to Snapdocs, or send a new closing package to replace the original one.

Snapdocs will match the GUID (if provided), file number, and consumer info provided to the original closing. After the system has located the correct closing, it will start the redraw process, in which:

• If the lender provides wet sign documents; the system will add them to the wet sign package and remove the old version. 

• Suppose the lender provides eSign documents, and no consumers have eSigned. In that case, the system will add the eSign documents to the eSign package and remove the old version.

• If the lender provides eSign documents, and any of the consumers have eSigned, the system will add them to the wet sign package.

After the redraw process is complete, the system will notify the settlement agent/notary if the wet sign package was updated. 

While documents are in the redraw process, the lender’s UI will look like the following screenshots:

 

Here is the settlement’s UI during the document redraw process:

If the consumer is accessing Snapdocs to review and eSigning the documents during the document redraw process, the system will inform them with the following message:

Here is the lender’s UI after the document redraw process has been completed:

Request document redraw from closing UI

The lender can also order a redraw from the closing UI. To do so, click Update documents > Add redraw documents:

Note:

• The existing closing must match the following requirements to receive the redrawn documents properly.

  • Must match the GUID (if provided), file number, and consumer info sent in the redraw email.

  • Closing must be in an open state (not closed or canceled).

  • Closing must not have an appointment scheduled in the past.

  • Closing must not have the signing appointment already marked as completed.

• If the system detects multiple matching closings, it will add the redrawn documents to the most recently created closing.

• If the signing appointment is less than two hours away, all redrawn documents will be added as “rush documents” which skip doc processing and are sent instantly to the settlement agent/notary as wet documents.

• If the settlement agent has already downloaded the original wet sign package, after the system has completed redrawing the wet sign documents, it will display the Redraw Documents as a separate package, as shown in the following screenshot:
  

• The Audit trail will record the following redraw-related events:

  • For partial redraw:

    • REDRAW_DOCUMENTS_SPLIT

    • FINISHED_UPLOADING_REDRAW_DOC

    • REDRAW_DOCS_SENT_TO_CONSUMER_FOR_SIGNING

    • REDRAW_DOCS_SENT_TO_CONSUMER_FOR_PREVIEW

  • For full redraw:

    • CLOSING_CREATE_FROM_REDRAW

    • CLOSING_CANCELLED_FOR_FULL_REDRAW

• If the lender/settlement agent converts the closing from a hybrid to wet after the redraw has completed, their closing UI will look slightly different than the typical wet closing.

Lender role-based access

Admins can now assign users to one of several access levels. Here are four predefined levels to select from:

• View and comment – Can only view and comment on closings they have been added to.

• Closing editor -- Can only access and edit closings they have been assigned to.

• Manager -- Can access and edit all closings, but cannot change the company settings.

• Admin -- Can access and edit all closings and make changes in the company settings.