For Notary Signing Agents
Getting Started
- ★ What is Snapdocs?
- ★ How to create your free Snapdocs notary signing agent account
- ★ Guide to Growing Your Signing Agent Business with Snapdocs
- ★ Guide to Signings on Snapdocs
- What types of credentials can be uploaded to my Snapdocs account?
- How do I know if I've been assigned to a signing?
Getting Snapdocs Verified
- ★ Snapdocs Verified FAQ
- ★ How to get more business by becoming a Snapdocs Verified notary
- How do I upload or delete my credential documents?
- How do I verify my ID?
- How can I show companies that I'm a licensed closing agent in Minnesota or title insurance producer in Maryland/Indiana?
- Why was my notary commission rejected?
Signing Notifications
- ★ How Signing Notifications Work
- ★ Why am I not receiving signing notifications?
- ★ How are signing agents assigned and how can I increase my chances of being selected?
- How has the signing already been filled when I've immediately responded?
- How can I indicate to a company that I would not accept a signing because the fee is too low, it's too far away, etc.?
- How do I change my notification settings?
Receiving Payment
- ★ How do I get paid for signings on Snapdocs?
- ★ VendorPay FAQ
- ★ How can I tell whether a signing is paid through Snapdocs VendorPay or not?
- How to keep track of your payments
- Do I need to invoice the company for an order I've completed?
- I'm not interested in receiving direct deposit payments (via VendorPay). Can I continue receiving payments by check?
Account Issues
- I can't login to my account, what do I do?
- How do I reset my password?
- I think I have a duplicate account, what do I do?
- Can multiple notaries share one Snapdocs account?
- How do I change the email address on my account?
- How do I change the password for my account?
Orders
- How can I contact the company that I'm working with?
- Can I use Snapdocs to manage independent loan signings that I didn't earn through the Snapdocs platform?
- How do I mark a loan signing as complete?
- How to confirm signing appointments with consumers and companies
- How to track the number of notarizations you've done
- What statuses can a signing have and what do they mean?
Loan Documents
- ★ How to receive, send, and manage loan documents through Snapdocs
- I don't have documents for a signing, what do I do?
- How to download loan documents by letter and legal size
- How do I send companies documents or scanbacks through Snapdocs after a signing is completed?
- How can I tell whether scanbacks are required for a signing?
- How to change the name of an uploaded file
Rankings
Receiving Feedback
- ★ Can companies or borrowers leave me feedback?
- Can notaries leave feedback on the companies they've worked with?
- I received a thumbs up from a company. Can I see which company it came from?
- I received a negative comment on Snapdocs, what should I do?
- Can Snapdocs remove an inaccurate or negative comment?
Privacy and Security
Additional Support
- How to track and manage your expenses
- How can I show that I am NNA certified?
- How can I add contact information to a client I've manually added to my account?
- How can I use Snapdocs to keep track of all my clients?
- Can I invite companies that don't use Snapdocs to join?
- How can I block/unblock a company?