Order Settings

To get to your Company Settings, select on Admin in the upper right corner, then select Company Settings in the drop down menu. You will be taken to your Company Info page where there is also a navigation bar on the left side of the screen. Select Settings in the General section. 

This section is where you can adjust many different settings, including your Enhanced Automation settings, Document Release settings, Verified Notary Preferences and Search Preferences. 

If you scroll down past your Automation settings, you will find a number of other settings.

What each setting means

Set the scheduler who created the order (if any) as the order owner

If this box is checked, Snapdocs will automatically assign the Admin or Scheduler who created the order as the Order Owner. If the box is unchecked, there will be no owner assigned to an order unless they are manually assigned. Assigning an order owner can be helpful if that person needs to be in the loop on email communication.

Attempt to confirm the appointment with the consumer

If this box is checked, Snapdocs will prompt the notary to call the borrower and confirm the appointment.

This setting will only prompt the notary to confirm if there is a phone number listed for the borrower on the order. The notary will see the following when they look at the order in Snapdocs.

When they select the orange Confirm button, the following window will open. 

 The notary has the ability to either confirm the time and date work for the borrower or select the signer (borrower) is not available. If the borrower is not available, the notary can suggest a different time. 

You can adjust your email settings to be notified when the appointment is either confirmed or a change is requested. The notary is not able to change the time of the appointment, they can only suggest a new time.  

If this setting is turned off, the notary will not be asked to confirm the appointment and will not see any of the above actions.

Require consumers to authenticate before accessing closing docs (if consumer previews are enabled)

This setting makes it so that consumers have to go through a two-factor identification process before they can access docs on their order.  If this setting is enabled, a phone number must be added for all consumer(s) on the order so that there is a number for Snapdocs to send a verification code to.  This setting is only applicable if consumer previews are enabled to be used as an extra layer of security on your orders.   

On hybrid orders, allow consumers to esign before their appointment date

This setting makes it so that consumers can esign their documents as soon as the documents are made available, not just during their appointment.  This setting is only applicable if esigning and two-factor consumer authentication (see above) are enabled for your company. If this setting is enabled, an email must be added for all consumer(s) on the order so that they can create an account and access Snapdocs.  If you are interested in e-signings, please reach out to success@snapdocs.com.   

Give favorites more time to respond

If this box is checked, Snapdocs will wait for a longer period of time after contacting a Favorited notary through the Automator. (If a favorite declines the offer, the Automator will immediately move on to the next notary.) 

Suggest actions on the dashboard

If this box is checked, Snapdocs will show you helpful tips and actions in the upper right corner of the dashboard. 

 

Messages will appear in the following circumstances

• The Automator has stopped on an order.
• A signing status has not be reported on an order.
• There is an order without docs uploaded and the signing is getting close.
• The docs have not been sent to the notary and the signing is getting close.
• The docs have not been downloaded by the notary and the signing is getting close. 

Resware: convert special instructions emails to participants

When emails are added in the special instructions to an order in Resware, they will be converted to participants on the order in Snapdocs.

Add emails to the special instructions here in Resware:

 

So that they will be converted to Participants in Snapdocs:

Autoclose completed orders

To keep your dashboard as organized as possible, we autoclose orders after they have been completed. In your company settings, you can select how much time should pass before closing the order. The options are 15 minutes, 24 hours, 1 week or 30 days. If you are on VendorPay, orders are automatically auto-closed after 1 week.  But don't worry! You can always manually close orders before this window at any time.

Note: Remember to select Save at the bottom to keep all the changes you make!