How to Receive Documents for a Signing

You may have been assigned to a signing, it's a day or even a few hours before the signing and you still haven't received the loan documents though!

Don't panic - here's what to do to check on the status of the loan documents for a signing.

Note: Snapdocs provides technology that allows signing agents and companies to easily manage their closings. However, we are not involved in signings, so only the company that hired you for the signing will be able to help you with obtaining documents for a signing. 

If you haven't received the documents for a loan signing yet, the first thing to do is to check the order. To do so: 

Step 1: Log into your Snapdocs account at app.snapdocs.com, go to Dashboard select the order that you'd like to check on the documents for. 

Step 2: Locate the Documents section on the order page. If the company has uploaded documents in advance and has scheduled them to be released to you, you'll be able to see the approximate time at which the documents will be made available to you.

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Simply wait until the specified time to check in on the order - the documents should appear at that time and be available to download. You'll also automatically receive an email to let you know when the documents are available to you.

Note: If the Documents section doesn't display an estimated time, this means that the company either hasn't uploaded documents yet or hasn't scheduled the documents they've uploaded to be automatically released to you. In this case, contact the hiring company to follow up on the status of the documents. 

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Step 3: To contact the company that hired you for the signing, send them a message through the order page under Activity. 

You can also find their contact information by clicking on the "Contact Us" link next to the company's name at the top of the order. Learn more about how to contact companies you're working with.