For security reasons, to protect your clients and consumers, Snapdocs archives orders after they have been inactive for 90 days. When an order is archived, it disappears from your dashboard, but it can always be accessed if need be. By removing inactive orders on your dashboard, we limit the risk of someone gaining access to thousands of orders.
However, you can adjust all fees on archived orders and resend invoices without reaching out to Support.
If you need to access an order that has been archived for a different reason, please reach out to support@snapdocs.com and we will unarchive the order for you.
Additionally, you can always see your archived order details by exporting your orders in a spreadsheet. This can be done by someone Admin permissions (as opposed to scheduler permissions) in your company's accounting tools.
Related articles:
0 Comments