Do I need to invoice the company for an order I've completed?

Felicia -

Snapdocs automatically generates an invoice and sends it to the company that contracted you, but what you need to do in order for that to happen will vary slightly depending on whether you received the order through Snapdocs or you manually added the order to your Snapdocs account.


For Orders Received Through Snapdocs

For orders received through Snapdocs, we automatically generate and send the invoice to the company once they close the order. As long as you add a signing status to the order to indicate to the company whether the signing was successful or not, there's nothing else you need to do! The company is the one who will close the order.


For Manually Added Orders

1. If the order is a manually added order, you will first need to add a signing status to the order.

2. When you add a signing status, you can check the "Send email notification to client" if you'd like to alert your client that the signing was successful or not. If you'd like to send an email notification to your client, we'll generate a preview of the email that will be sent. Click "Save" once you're done filling in the information. 

3. Once you've added a signing status, you can now either "Create Invoice," "Close Order," or "Cancel Order." 

4. Clicking on "Create Invoice" will bring up the following popup, where you can preview and edit the email that will be sent to your client when invoicing. If you'd like to invoice your client, just click "Send" when you're ready. If you'd like to just download the invoice, just click the "Download Invoice Only" link instead. 

5. If at any time you'd like to re-download the invoice, send the invoice to your client again, or re-open the order, you can.

  • Click on the "Invoice downloaded" button to either re-download the invoice or send the invoice to your client. 
  • Click on the "Invoice sent" button either re-send the invoice or download the invoice. You can also click on the upside-down white triangle to just download the invoice.
  • Click on the  upside-down white triangle next to "Order Closed" in order to "Reopen Order." 



Have more questions? Submit a request


Please sign in to leave a comment.