Why was my background check rejected?

Felicia -

The main reason background check reports are rejected is because they are either missing a required section or the uploaded document is not a full background check report. If your background check report was rejected by the verification system, it was probably due to one of a couple of reasons. Locate the rejection reason you received (or the closest approximation to it) below to find how you can resolve the issue. 

Please note that for your security, Snapdocs does not accept documents via email, fax, or mail. Learn more here.

 

The uploaded document is not a background check report.

Explanation: A background check report should contain the following required sections:

  • SSN trace
  • County criminal search
  • Federal and nationwide criminal search
  • Sex offender search
  • Motor vehicle report (optional)
  • Patriot Act search (optional)

How to solve it: Please upload your full background check report with the required sections. It's possible that you may have just submitted the wrong document when uploading your background check report. 

 

The uploaded document is an NNA certificate.

Explanation: Although the NNA is a valid background check source, we only accept the full background check report (not just the certificate). Companies often require more in-depth information than the certificate provides, and uploading the full report to your profile makes the signing process smoother for both you and the companies on our platform.

How to solve it: Please upload your full background check report, with a SSN trace, county criminal search, federal and nationwide criminal search, and sex offender search.

 

One or more sections of this background check are missing: [missing sections].

Explanation: In order to verify a background check report, our system checks for a couple of required sections:

  • SSN trace
  • County criminal search
  • Federal and nationwide criminal search
  • Sex offender search
  • Motor vehicle report (optional)
  • Patriot Act search (optional)

If one or more of the required sections cannot be found, we are unable to verify the background check report.

How to solve it: Please check your background check report to make sure that it contains all of the required sections. If it does, it's likely that the uploaded document was just missing a page - just re-upload your background check report and make sure all the pages are uploaded. If your background check report does not contain all the required sections, you may want to see if it's possible to obtain an updated background check report with the sections you're missing. If your background check provider cannot run all the required searches, you may need to obtain a new background check report from a different company. While we don't have a preference as to which company you use, many notaries tend to get their background checks from the NNA/Backgrounds Online, Crimcheck, NPBC, or USA Background Checks.

 

One or more sections of this background check are missing: SSN trace does not list location history. Please contact the background check company.

Explanation: In order to verify the SSN trace, our system looks for a history of locations associated with your SSN as part of the SSN trace. If your SSN trace only validates your SSN, but does not also provide a location history, we are unable to verify it at this time.

How to solve it: In most cases, the background check company just has to do a little more work in order to turn up a list of locations associated with your SSN. Please reach out to the company that you had your background check done with. If you got your background check done with the NNA, please contact Backgrounds Online (who provides background checks for the NNA).

 

The name on this document doesn't match [name].

Explanation: The verification system looks for a match between the name on your Snapdocs profile and the name on your credentials. If there's not a likely match, we're unable to verify your background check report.

How to solve it: We recommend using the name on your documents as the name on your Snapdocs profile in order to ensure that your documents can be easily verified by our system. You can change the name on your Snapdocs profile by logging in and going to "My Profile" or by going to https://app.snapdocs.com/profile/edit. Once you've updated the name on your profile to match the name on your documents, just re-upload your documents so our system can take another look.

 

Incomplete document. Please upload the full background check report.

Explanation: Your background check report was uploaded, but the entire report wasn't uploaded. There may have been pages or sections of your report missing or cut off. In some cases, you may have uploaded the entire report, but submitted each page separately. Our system is unable to process a document if the pages have been submitted separately.

How to solve it: Please check that you have all the pages of your background check report and that nothing is cut off in the image or file. Then, re-upload your entire background check report. If your background check is spread across multiple files, please follow our uploading instructions here so our system can automatically merge your files into one upon uploading. 

 

Illegible document. Please upload a clearer copy.

Explanation: The uploaded document could not be clearly read by the system, so it could not be successfully verified.

How to solve it: Please take another picture or scan of your E&O policy and ensure that the information on it (your name, commission number, expiration date, etc.) can be clearly read. Please also make sure that the entire policy is visible and nothing is cut off. Then, upload your policy again to have it verified.

 

Document could not be opened. Please upload a PDF, JPG/JPEG, or PNG file.

Explanation: In order to view and verify your E&O policy, our system must be able to open and access the uploaded file. Any other file formats, besides a PDF, JPG/JPEG, or PNG file, cannot be opened by our system and therefore, cannot be verified. File formats that we cannot verify include:

  • Microsoft Word documents
  • ZIP files
  • TIFF/TIF files

How to solve it: Please convert your file into either a PDF, JPG/JPEG, or PNG file and then upload it to have it verified. If you're not sure how to convert your current file, we suggest re-scanning your policy or taking a picture of your policy using either a camera or phone. 

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