Estimated Page Count on Documents

Natalie Wallace -

Estimated page count will now appear on some documents.  Take a look below to see why we've made this update and what it entails.

Why is there an estimated page count on some documents?

Our goal is to make your experience finding and assigning high quality notaries as easy and painless as possible.  We received feedback that notaries were sometimes unfamiliar with a signing product but would accept the order regardless.  Once the notary discovered how many pages there were, they would request an increase in the agreed upon fee.  This caused a needless headache of back and forth between companies and notaries.

On the flip side, some notaries hesitated on accepting orders because of unknown page count.  Potentially, you are missing a chance to work with great notaries because of this missing information.  The main goal is to have company and notary expectations in accordance before a notary is assigned to an order.  This way, the rest of the order is smooth sailing.

Which documents will show estimated page count?

Notaries will see estimated page count in signing notifications if all of these conditions are met:

  • Your client has marked that they’ve finished uploading documents
  • There have been more than 10 previous orders for this product
  • This order’s page count is within a reasonable range of the average historical page count for this product

Currently, only about 10% of existing orders meet these criteria. While we do want to increase this number soon, for this first release we want to make sure that notaries only see page counts if we’re confident that they’re accurate.

If these conditions are met, we’ll display the page count in your Signing Available notification preview when you start the automator:

Screen Shot 2016-06-16 at 10.15.28 PM.png

(The Estimated pages row won’t appear unless all the conditions are met.)

 

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