How to respond to signing appointment rescheduling requests

Felicia -

In some cases, a company may ask to reschedule a signing appointment with you. If you've been assigned to an order with them and they'd like to reschedule, they can send you a request to ask if you're available or unavailable for the new appointment date and/or time. 

When a company sends you a rescheduling request, you'll be notified via either email or text, depending on your notification settings

3-28-2018-reschedule-appointment-notification-setting.png

If the "Signing gets rescheduled to a different time" setting is set to:

  • Text - You'll receive any rescheduling requests via text. Please note that you must have a smartphone in order for text notifications to work.
  • Email - You'll receive any rescheduling requests via email.

To toggle between the two notification options, simply click on the Text/Email button.

 

Rescheduling Requests via Text

If you've chosen to receive rescheduling requests by text, look out for text messages similar to the example below:

2-22-2018-reschedule-signing-request-text-message.png

To respond to the rescheduling request, simply click on the link in the text message. 

 

Rescheduling Requests via Email

If you've chosen to receive rescheduling requests by email, look out for emails similar to the example below:

3-28-2018-rescheduling-request-email.png

To respond to the rescheduling request, simply click on the "Respond" button in the email.

 

How to Indicate Your Availability

After clicking on the link in the text message or the button in the email, you should be brought to the page of the order that is being rescheduled.

Locate the "This appointment has been rescheduled" section towards the right-side of the page. In this section, you can see the previous appointment date and time and the new appointment date and time. 

3-28-2018-reschedule-request-on-order-page-annotated.png

To indicate whether you're still available to execute the signing at the new appointment date/time, simply click on the "Available" or "Not Available" button to let the company know. If you'd like, you can also add any comments you'd like to send to the company as well in the optional notes field. 

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