Why do direct deposit payments fail and what should I do if I have a failed payment?

Felicia -

Direct deposit payments made through VendorPay may fail sometimes. Here are some of the most common reasons why payments fail:

  • The entered routing and account numbers don't correspond with a valid checking account.
  • The bank account is closed.

 

How do I Know if a Payment has Failed? 

If you have a failed payment, you'll be automatically notified via email. The email will look like this:

08-09-2018-vendorpay-payment-failed.png

 

What Should I do if I Have a Failed Payment?

If you receive an email letting you know that a payment failed, follow the instructions in the email to update your bank account information. If you have any trouble updating your bank account information, please reference the instructions here.

Once you've updated your bank account information, the payment will be automatically retried.

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