When will documents be ready?

Jeff Ho -

When a closing package is sent to Snapdocs, each page is classified and reorganized into a wet sign package and if applicable, an esign package. The esign package is then annotated with signature tags to ensure the consumer esigns in the right places. We rely on technology to do most of the work, but a human checks each closing to make sure everything looks okay.

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During business hours (7am-5pm Pacific Time) we commit to a two hour SLA. Any documents submitted outside those hours will be processed no later than 9am Pacific Time. Once documents are processed, settlement is notified to download the wet sign package, and the lender and consumer are notified that the documents are ready for preview.

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