Snapdocs highly recommends that users do not share email addresses or passwords when logging in. Using an individual account ensures better security, accurate audit logging, and a more seamless login experience.
If this is not possible for some reason, we’ve provided instructions below on how to login with a shared email if you must share an account across users.
How to login with MFA using a shared account
Step 1: Navigate to your login page for Snapdocs. The specific URL depends on your individual company, it is important to confirm with your Snapdocs Admin that you are using the correct URL. If you are a client user associated with multiple client accounts within one company you can still login using app.snapdocs.com.
Step 2: Select the Log In button.
Step 3: Enter your email address and password into the text boxes. Select Log In.
Step 4: You will then be asked to verify your identity by entering in a one-time code sent to the method that you chose when setting up your account.
If you select phone: You will need to enter a shared phone number for the team or an individual mobile phone number.
If you select authenticator app: If you selected Google Authenticator or a similar OTP (one time password) application, scan the QR code on the screen with your preferred authenticator app to add a new account. This option will only work for your individual authenticator app.
Please Note: This will only need to be done the first time you login. The next time you login there will be an option to ‘select a different method’ and receive the code via email each time you login.
Step 5: If you are sharing this account only one person can access the code from their phone, so you will need to select Try another method.
Step 6: Select Email as the method to verify your identity.
Step 7: An email will be sent to the shared email. Open the email inbox, locate the verification code, and enter it on the screen. Select Continue to complete the login process.
Step 8: Once you’ve entered in your code, you and the other users sharing this account will need to keep the recovery code. Select “I have safely recorded this code” and then Continue to login to your account. The recovery code will only be shown once so please make sure you save it.
