Customers and clients may experience email delivery issues due to settings or spam filtering.
Email Settings
If you or your client is not receiving email notifications you would like them to get, the first thing to do is check your email settings to make sure the emails are configured to send.
Spam Folder
Check your spam/junk folders. If you find the email(s) there, make sure you mark them as “not spam” to ensure that they don't continue to get stuck there.
- If you are using Outlook, mark Snapdocs email(s) as Not Junk
- If you are using Gmail, mark Snapdocs email(s) as Not spam
If our email server continues to deliver to your spam folder, it will eventually deny your email domain which means that Snapdocs will stop sending you emails altogether. This requires help from Snapdocs support (support@snapdocs.com) to undo and can affect your domain reputation.
Company Wide Spam Filter
If emails are configured to send and you don't find them in your spam folder, the emails could be getting held up in a company wide spam filter. The easiest way to fix this is to allowlist the domain the emails are coming from. This is likely best done by IT personnel at your company.
Specifically, please make sure to allowlist:
- @snapdocs.com
- @mail.snapdocs.com
- @mandrillapp.com
- @sendgrid.net
The following IP addresses:
- 198.2.136.99
- 198.2.177.89
- 149.72.73.60
- 159.183.140.15
- 19578049t.snapdocs.com