For security reasons, your account may be locked after 5 unsuccessful login attempts. A warning message will appear after 4 failed attempts, indicating that the account will be locked if there is one more failure.
When an invalid password is used
After a 5th unsuccessful attempt, your account will be locked for 30 minutes. You will see a message that reads "Your account has been locked due to suspicious activity. Please try logging in again later."
Note: If you try logging in again within the 30-minute window once your account has been locked, the account is then deactivated and you see the message, "Your account has been deactivated. Please contact support@snapdocs.com for assistance."
You can get into the account by resetting your password. Just follow our password reset instructions.
When you reset your password, you may be asked for a secondary login code. This code is sent to you via email or text message depending on your settings.