How to put an order on hold

Erin Pierce -

To put an order on-hold, following these steps:

Step 1: Make sure there is no signing status added to the order. If there is a completion status, you can remove it by clicking on it:

Screen_Shot_2017-02-23_at_9.35.10_PM.png

 

On the window that opens click "Remove signing status."

Screen_Shot_2017-02-23_at_9.36.39_PM.png

 

Step 2: Once the status has been removed, click on the downward facing arrow next to "Send Invoice & Close Order" and on "Order on-hold" in the dropdown menu:

Screen_Shot_2017-02-27_at_5.51.15_PM.png

 

Step 3: The order will then be on-hold until you re-activate it:

Screen_Shot_2017-02-27_at_6.10.25_PM.png

 

*Please note: while the order is on hold, it will sit in the "On Hold" filter on your dashboard:

Screen_Shot_2018-03-23_at_3.37.03_PM.png

 

Related articles:

How to remove a signing status

How to Cancel an order

Ways to Filter your Dashboard 

 

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