Putting an order On hold halts its processing, and a notary will not receive payment for an On hold order. This option is ideal for postponing a signing without canceling it.
Placing an order on hold
Step 1: Make sure no signing status has been added to the order. If a status has been entered, you can remove it by selecting the status (e.g., Signing complete or Did not sign).
Step 2: Select Remove Signing Status.
Step 3: Select the arrow next to Send invoice & close order and select Order on hold from the list.
Step 4: To reopen the order, select the arrow and select Reactivate order.
Note: While the order is on hold, it will sit in the On hold filter in your dashboard
