When you complete a signing as a signing agent there will be a few ways to collect payment.
Signing agents can utilize the Snapdocs platform to receive job opportunities from hiring companies and as a tool to help manage their work. At this time, we only handle payments between notary signing agents and the companies you work with on the platform, if it is a company that is enrolled in our VendorPay direct deposit feature. If payment is not being processed through VendorPay, please communicate directly with the company that contracted you regarding any payment details.
Click here to learn how to tell whether an order is being paid through VendorPay or not.
If Payment is via VendorPay Direct Deposit
If payment is through VendorPay, it will be clearly marked with a green ✅ "VendorPay" label “on the payment details for the order.” Here's an example:
Check out our VendorPay FAQ to learn more about how payments through VendorPay work.
If you have any questions after taking a look at the VendorPay FAQ, don't hesitate to contact us. If you believe that payment wasn't successfully deposited into your bank account, you can contact us at support@snapdocs.com. Please provide the order number and last name and we can assist with addressing any issues that might've held up your payment.
If Payment is not via VendorPay, and Thus Issued Directly by the Company That Hired You
If payment will be directly issued to you by the company that hired you for the signing, it will be clearly indicated on the payment details for the order. Here's an example:
If you have any payment-related questions or issues, please contact the company directly on the order you completed the signing for.
Before Contacting the Company Check their Payment Terms
First, make sure that you're aware of the company's payment terms. Before you complete an order with a new company, you are prompted to accept their Terms of Service.
Step 1: You can always reference a company's Terms of Service by selecting "Contact Us” at the top of the order.
Step 2: Then select "view payment terms" under the "Payment" section on an order.
Alternate method - You can select "Companies" in the left column and then select a specific company.
Ways to Contact the Company that Hired You
Step 1: To contact the company, go into the specific order and leave a message in the comments section. The company will receive an email and see the comment within the order on their end. This will notify the company and make it easier for them to reference the specific order and payment. Learn how to leave a comment on an order.
Step 2: If you haven't been able to reach someone by leaving a comment on the order, you can find the company's contact information by selecting "Companies" in the left sidebar. From there, select the specific company. You should see their contact information listed on the left.
Step 3: To find contact information for individuals at the company, click "Contacts."
