Login issues

Erin Pierce -

 

If you are having trouble logging into Snapdocs there are a few common causes and easy solutions.

Check your account address

Make sure that you are trying to log in with the email address that is associated with your account!  If you're not sure what that is, or if you have an account, check with one of your team Admins who can either give you the correct address or add an account for you.

Make sure your are logging in from your unique company URL

Not sure what this is? Most likely, it's yourcompany.snapdocs.com, but click here to make sure and learn more!

Overwrite an autofilled password

Sometimes if you have the autofill function turned on in your browser, it will automatically pick up an old password. This can be fixed by turning the autofill feature off or simply by fully typing out the new password.  And remember, for your heightened security, your Snapdocs password should never be used login to any website other than Snapdocs. 

Reset your password

Step 1: Go to your unique company URL and click on the button below the login field that says “Forgot your password.”

 

Step 2: Enter your email address and click submit.

Step 3: Check your email for an email from Snapdocs. Click on the link in the password that says “Log in and update password.”



Step 4: Select a new password that is 8 characters long and satisfies 3 out of the following 4 conditions: a lowercase letter, an uppercase letter, a number and/or a special character.

If you did not receive this password reset email, please make sure that you are set up to receive Snapdocs emails and reach out to support@snapdocs.com so we can help you get those emails!

Make sure you are logging in under the right role

If you have multiple roles on Snapdocs, you might be seeing the wrong dashboard when you try to log in.  If that is the case, learn how to switch roles here.

 

Related articles:

Creating accounts for your team

Not receiving emails?

Security and Secondary Login Authorization

Client User Logins

Switching between roles: Admin, Signing Agent, Client and Participant

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