From time to time, Snapdocs will perform planned maintenance. During the maintenance period, access to Snapdocs and its services will not be available, so it is important to plan accordingly.
Any time the Snapdocs site will be experiencing downtime due to planned maintenance, you will be notified beforehand to ensure that you have ample time to plan ahead.
Once the downtime has been identified and communicated, please be sure to follow the steps outlined below to ensure that you are properly prepared:
- Identify any orders you are assigned to that might be impacted by the downtime. This includes any orders that will occur during or shortly after the planned maintenance.
- Once the orders have been identified, be sure to download and print documents for the signings before the planned downtime occurs. If you have not yet received documents, please be sure to work with the company that hired you for the signing to receive them in a timely manner. You can find instructions on what to do if you haven’t received documents for a signing here: https://support.snapdocs.com/hc/en-us/articles/216662208-I-don-t-have-documents-for-a-signing-what-do-I-do-
- Identify the companies that you will be completing signings for during this time and save their contact information. Occasionally, situations will arise during a signing that will require you to contact the company that hired you, so it is important to have a way to reach them outside of the platform during this time. You can find more information on how to find the contact information for a company you’re working with here: https://support.snapdocs.com/hc/en-us/articles/115002705088-How-can-I-contact-the-company-that-I-m-working-with-
- Save the contact information for the consumers, should you need to get in touch with them before the signing. You can locate the consumer’s contact information on the order.